Complaints and feedback
If we have got it wrong
We would rather be told. A complaint about our standard of service or the condition of your housing goes to someone with the authority to fix it.
Three ways to do it
However suits you
- Fill in the form below. It reaches the housing team directly.
- Tell a member of the support team working with you, who will pass it on.
- Speak to the Team Manager for your building.
In writing, to:
15 Longport
Canterbury
Kent CT1 1PE
Make a complaint
Tell us what has happened. We will acknowledge it, tell you who is dealing with it, and say when you can expect an answer.
Send feedback
Not a complaint. Anything that went well, or anything you think we could do better. You can leave your name out of it.